Shipping & Delivery Policy
Shipping Information
We hope you love your HYME delivery - that's why we've made shipping as easy as possible. All of our shipping is tracked - you will receive confirmation of your tracking number once your order has been packed.
For full information on all of our shipping rates by country please see below:
Germany
Europe
Zone 1 includes Austria, Belgium, Denmark, Luxembourg, Netherlands
Zone 2 includes Czech Republic, France, Italy, Monaco, Poland, Spain, Liechtenstein, Gibraltar, Vatican City
Zone 3 includes Andorra, Bulgaria, Estonia, Finland, Greece, Hungary, Irland, Latvia, Lithuania, Norway, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, United Kingdom
* Duties and taxes paid by HYME. (Croatia, Liechtenstein, Monaco, Norway, Switzerland and United Kingdom are unpaid.)
International
* All countries outside the Europe (Croatia, Liechtenstein, Monaco, Norway, Switzerland and United Kingdom included) may be subject to local taxes and duties. These are not included in the final price. Any imposed customs fees must be paid by the customer upon delivery of the goods.
If you have any issue with your tracking information, email us at service@hymebeauty.com and we will be happy to help.
Our team will then process the order within a day or so, we then hand it over to our nominated carriers. You will then receive a tracking number so you can see where your product is at any given time.
Customs policies vary from country to country, so you should contact your local customs office for further information. When you order from hymebeauty.com, you are considered the importer of the item and must comply with all laws and regulations of the country in which you are receiving the goods.
We hope you love your HYME delivery - that's why we've made shipping as easy as possible. All of our shipping is tracked - you will receive confirmation of your tracking number once your order has been packed.
For full information on all of our shipping rates by country please see below:
Germany
| Delivery Option | Delivery Time | Price |
| Hermes National | 1-3 Working Days |
3.95€ |
| Hermes National Over 70.00€ | 1-3 Working Days |
FREE |
| TNT Express | 1 Working Day | 8,95€ |
* TNT Express Shipping Guaranteed delivery on the next working day (except on holidays) within Germany for orders from Monday to Friday until 12:00 p.m.
Europe
Zone 1 includes Austria, Belgium, Denmark, Luxembourg, Netherlands
Zone 2 includes Czech Republic, France, Italy, Monaco, Poland, Spain, Liechtenstein, Gibraltar, Vatican City
Zone 3 includes Andorra, Bulgaria, Estonia, Finland, Greece, Hungary, Irland, Latvia, Lithuania, Norway, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, United Kingdom
| Delivery Option | Delivery Time | Price |
| Zone 1 FedEx International Economy | 1-3 Working Days | 9.95€ |
| Zone 2 FedEx International Economy | 1-3 Working Days | 12.95€ |
| Zone 3 FedEx International Economy | 1-3 Working Days | 15.95€ |
International
| Delivery Option | Delivery Time | Price |
| United States FedEx International Priority Express | 1 Working Day | 29.95€ |
| Canada FedEx International Priority | 1-2 Working Days | 29.95€ |
| China FedEx International Priority | 1-2 Working Days | 39.95€ |
| Australia, New Zealand FedEx International Priority | 1-3 Working Days | 42.95€ |
| Asia FedEx International Priority | 1-3 Working Days | 41.95€ |
| Middle East FedEx International Priority | 1-3 Working Days | 43.95€ |
| South America FedEx International Priority | 1-3 Working Days | 44.95€ |
| Africa FedEx International Priority | 1-3 Working Days | 54.95€ |
| Balkan FedEx International Priority | 1-3 Working Days | 39.95€ |
| Turkiye, Cyprus FedEx International Priority | 1-3 Working Days | 39.95€ |
| Russia, Ukraine FedEx International Priority | 1-3 Working Days | 39.95€ |
Order Tracking
We track every order. We'll send you the tracking number of your order so that you can watch the moment your HYME product is shipped to the moment it's in your hands!If you have any issue with your tracking information, email us at service@hymebeauty.com and we will be happy to help.
How We Process Your Order
When you make an order on hymebeauty.com, we will send you a confirmation email (this won't take long!)Our team will then process the order within a day or so, we then hand it over to our nominated carriers. You will then receive a tracking number so you can see where your product is at any given time.
My Shipping Address Is Wrong
If you have made a mistake on your order, you may be able to update your details, provided this has not already been picked and packed. Please email us as soon as possible at service@hymebeauty.com and we can amend the shipment address for you.Important Information
- You'll receive an order confirmation email after purchase
- Orders are dispatched Monday - Saturday.
- Please be aware that we are not responsible for information which has been entered incorrectly at checkout. If you have incorrectly entered your address and not contacted us to change this before the item is shipped, there will be an additional waiting period.
- Should there be any duty to pay on your package, this is the customer’s responsibility
Customs policies vary from country to country, so you should contact your local customs office for further information. When you order from hymebeauty.com, you are considered the importer of the item and must comply with all laws and regulations of the country in which you are receiving the goods.
